Is it possible to buy a ticket just for one concert?
As we are a festival, you buy a ticket for a day or for the three days (passe-partout). It is not possible to buy a ticket for just one concert.
Can I change or cancel my ticket?
When you have a cancellation insurance at Ticketmaster, then you can cancel your ticket. In any other way this is not possible. If you are somehow not able to come, you can give or sell your ticket(s) to a friend or offer them on Ticketswap for example.
Do I need to exchange my ticket for a wristband?
Yes! We will scan your ticket at our ticket desk at Playground, this can be done from a phone so you don’t have to print it. You will then receive a wristband from us with which you have access to all locations. This exchange is of course only possible on the festival day itself.
WHERE TO GET YOUR WRISTBAND:
Ticketing Desk in Theater Rotterdam, Schouwburgplein 25, Rotterdam. Opening times to be announced.
Are the festival locations located near each other?
Yes, our main locations are located in the centre of the city, close to Rotterdam Centraal railway station. You can reach our locations by foot or bike. When we program at unique locations outside of the city centre, these are always accessible by bike or public transport.
Code of Conduct
During the festival you are part of the MOMO Family, where we respect each other and care for each other. The safety and comfort of our family members are our top priorities. Together, we are trying to build a consent-based experience. These are the rules that we live by:
There is a zero-tolerance policy on discrimination, harassment, aggression or other forms of unwanted behavior. MOMO reserves the right of refusal and/or removal in such cases.
Consent is key! Want to kiss, dance, touch somebody? Make sure to ask them first. And remember, no means no!
If you feel unwell or unsafe, please do not hesitate to reach out to our staff or trusted individuals for assistance. Your safety is important to us.
We keep eachother safe! Witness a strange situation or notice someone needs help? You can help by reaching out to our staff members.
First Aid at MOMO Festival
We have a First Aid post close to the stage at MOMO Playground and at Theater Rotterdam.
Other locations have a venue manager that can perform first aid.
Accessibility at MOMO Festival
In order to make our festival as accessible as possible for everyone, we are happy to think along with you about what contributes to this. We want to be able to welcome everyone, we are still learning about this.
We have detailed information about each location and its accessibility, which will be provided once the program has been announced.
If you would like to bring a sign language interpreter or guide, we can look at the possibilities together. We can be reached by email. Isn’t all the information you need in this list? Send us a message at info@motelmozaique.nl.